Kustomer Blog
Your Hub for Customer Experience: Opinions, Interviews, and the Latest Trends
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Kustomer
The Kustomer Service Pulse: Worst Customer Service Moments
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![Kustomer secures $60M in funding](https://www.kustomer.com/wp-content/uploads/2023/05/BLG_Announcement_5.23_V2-768x403.jpg)
News
Kustomer Secures $60M in Funding to Unleash Its Potential as a Standalone Company
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![](https://www.kustomer.com/wp-content/uploads/2023/05/BLG_5.15_Announcement_1200x630_v9-768x403.jpg)
Kustomer
Kustomer Embarks on a New Chapter as a Standalone Company
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![](https://www.kustomer.com/wp-content/uploads/2023/08/KustomerServicePulse_BlogGraphic_2x_v3-768x384.jpg)
Kustomer
The Kustomer Service Pulse: Customer Experience in the Digital Era: The Impact of AI and Automation
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CX
Four Ways You’re Already Using Generative AI in Your CX — or Should Be
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CX
Get Real-Time Assistance for Customer Service Agents
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![A woman mentors a younger employee in the office.](https://www.kustomer.com/wp-content/uploads/2023/08/woman-mentoring-a-young-employee-in-the-office.jpg_s1024x1024wisk20cRAXk5_5G3sUSIb_HBGWaWeBuFfGqI9wH-m0ohhXQFfQ-6-1-768x512.jpg)
CX
Your Agents Need Customer Service Coaching and Less Micromanaging. Here’s How.
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![Close up of a woman doing financial analysis at work on a tablet at her desk.](https://www.kustomer.com/wp-content/uploads/2023/08/anonymous-businesswoman-analyzing-statistical-business-reports-on-her-tablet-pc-at-the-office.jpg_s1024x1024wisk20cdHqWriX_YDdQl61PWj_tustsbQm0p1f6rIQjsqQ_Agc-6-1-768x512.jpg)
CX
The Benefits of A Modern CRM for Financial Services
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![](https://www.kustomer.com/wp-content/uploads/2023/08/KustomerServicePulse_BlogGraphic_2x_v3-768x384.jpg)
Kustomer
The Kustomer Service Pulse: Viral Customer Service Moments
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![High angle view of bulk sms proactive messaging example.](https://www.kustomer.com/wp-content/uploads/2023/08/large-group-of-people-in-the-shape-of-a-chat-bubble.jpg_s1024x1024wisk20cqnlZwKqPGvdEGveB0SeYhlL5FlfN5dctlMngC94rIVw-1-1-768x512.jpg)
CX
Bring Back Unhappy Customers With Bulk Messaging
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![Call center agent working from home with crm integrations in her CX platform.](https://www.kustomer.com/wp-content/uploads/2022/05/BLG_333_1500x1000-768x512.jpg)
CX
No More Data Silos: How Integrating Your CRM & CX Platforms Improves CSAT Scores
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![A female customer service agent, wearing a headset, follows a customer service strategy that prioritizes personalization and efficient practices.](https://www.kustomer.com/wp-content/uploads/2021/02/1500x1000-14-768x512.jpg)
CX
How to Decrease CX Costs by Improving Agent Productivity
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![Two customer service agents attempt to solve customer issues with new customer service solutions.](https://www.kustomer.com/wp-content/uploads/2020/09/BLG_151_1500x1000-768x512.jpg)
Best Practices
Unveiling the Inside Track: Exploring Key Customer Service Solutions and Pitfalls
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![Customer service agents sitting at their desks with a headset dealing with customer service burnout.](https://www.kustomer.com/wp-content/uploads/2021/11/BLG_223_1500x1000-768x512.jpg)
CX
7 Tips for Agent Self-Care & Avoiding Burnout in Customer Service
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