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Best Practices

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Best Practices

6 Ways to Maintain a Winning Customer Service Strategy

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Young woman sitting down at a home work station with her laptop looking at great customer service examples.
Best Practices

How to Fix the Gaps in Your Customer Experience Strategy

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CX

How QSRs and Fast Casual Restaurants Generate More Revenue Through In-App Customer Experiences

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Customer service agent
CX

Are You Implementing 24/7 Customer Service? Here are 9 Reasons Why You Should!

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Best Practices

Everything CX Leaders Need to Know About CSAT

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Customer service agent assists customer through use of CRM and chatbot.
Best Practices

Life Hack: Connecting Your Chatbot to a CRM Can Lead to Better Automated Support

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Three people provide omnichannel customer support services. The person in the middle smiles at the camera while the other two look at their screens.
Best Practices

How Exactly Will a CRM Power Omnichannel Customer Support In the Future?

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Customer uses automated chatbot, a top proactive customer support example, to get questions answered.
CX

5 Examples of Proactive Support You Can Follow

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Customer utilizes hybrid customer experience through AI-powered chatbot and computer.
Best Practices

87% of Consumers Want to Be Contacted in Their Preferred Channel. Enter: Hybrid Customer Experience.

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The Modern Age of CX Messaging
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Woman looking on an Apple desktop with Kustomer’s AI changing customer experience.
CX

How Modern, AI-Driven CRMs Power Intelligent Customer Experiences

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A male customer has his customer service complaint addressed by a customer service team.
Best Practices

4 Ways AI Chatbots Can Streamline Agent Expectations

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Young man sitting on the bench in the park overlooking his iPhone XS Max tracking his tennis shoe purchase.
CX

Benefits of Chatbots in Customer Service and Why Your Business Could Benefit

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