Kustomer Blog

Best Practices

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Customer service agents work in an open office setting.
Best Practices

Better For You: AI Chatbot vs Live Agent?

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A woman takes a picture with a mirror-filled room.
Best Practices

How Automation and AI Can Help Your Business Succeed in Customer Service

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A customer uses their mobile phone to converse with a conversational AI chatbot.
Best Practices

Leverage the Power of Customer Service Chatbots

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CX Stories From the Frontlines: Dynamic Routing for Urgent Issues Featured
Best Practices

CX Stories From the Frontlines: Dynamic Routing for Urgent Issues

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Two people discuss selecting a new help center software while working on a computer. Modern help center software aims to streamline customer service professional workflows.
Best Practices

Your Help Center Software Could Use a Facelift. Here’s How.

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Best Practices

Video: How to Deliver Stellar CX Remotely

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The Power of Data for a CX Organization Featured
Best Practices

The Power of Data for a CX Organization

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A woman walks and talks on her mobile device.
CX

3 Tips for Scaling Customer Service as Your Business Grows

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CX Stories From the Frontlines: The Power of a One-Stop Shop Featured
Best Practices

CX Stories From the Frontlines: The Power of a One-Stop Shop

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Introducing: CX Stories From the Frontlines Featured
Best Practices

Introducing: CX Stories From the Frontlines

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Kustomer’s Look Back at 2020 Featured
CX

Kustomer’s Look Back at 2020

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How Smart Technology Can Power Efficient, Digital-First Experiences Featured
Best Practices

How Smart Technology Can Power Efficient, Digital-First Experiences

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