Kustomer Blog

Your Hub for Customer Experience: Opinions, Interviews, and the Latest Trends

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CX Stories From the Frontlines: Increasing First Response Rate by 400% With the Kustomer Platform Featured
Best Practices

CX Stories From the Frontlines: Increasing First Response Time by 400% With the Kustomer Platform

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A person looks at their smart phone and enjoys the e-commerce customer experience
Best Practices

How Consumer Behavior Is Fueling the Future of Retail CX

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Customer service agents work in an open office setting.
Best Practices

Better For You: AI Chatbot vs Live Agent?

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Introducing Kustomer University, The New Virtual Learning Platform Featured
Kustomer

Introducing Kustomer University, The New Virtual Learning Platform

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A woman takes a picture with a mirror-filled room.
Best Practices

How Automation and AI Can Help Your Business Succeed in Customer Service

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Two people conduct online shopping while sitting at a table in a restaurant.
CX

A New Era of Engagement: Omnichannel Customer Service

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Podcasts

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A customer uses their mobile phone to converse with a conversational AI chatbot.
Best Practices

Leverage the Power of Customer Service Chatbots

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CX Stories From the Frontlines: Dynamic Routing for Urgent Issues Featured
Best Practices

CX Stories From the Frontlines: Dynamic Routing for Urgent Issues

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Two people discuss selecting a new help center software while working on a computer. Modern help center software aims to streamline customer service professional workflows.
Best Practices

Your Help Center Software Could Use a Facelift. Here’s How.

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The Modern Age of CX Messaging
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Best Practices

Video: How to Deliver Stellar CX Remotely

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The Power of Data for a CX Organization Featured
Best Practices

The Power of Data for a CX Organization

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A woman walks and talks on her mobile device.
CX

3 Tips for Scaling Customer Service as Your Business Grows

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