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Artificial Intelligence

How to Combine the Best of Both Human and Artificial Intelligence to Kindle a Successful Customer Experience Featured
Podcast

Fostering Success in Customer Experience: Blending Human and Artificial Intelligence for Optimal Results

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Woman on her smartphone utilizing customer service AI
Best Practices

Leveraging Customer Service AI Without Losing the Human Touch

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CX

A Day In The Life Of A Gen Z Service Agent: Why AI Is Causing A Customer Service Revolution

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Kustomer’s Customer Service Secrets Podcast, Episode 50: “Using Data to Personalize the Customer Experience” with Steven Maskell, VP of Customer Experience at Zones, LLC.
Podcast

Customer Service Secrets Podcast: Using Customer Experience Data Analytics to Personalize the Customer Journey With Steven Maskell

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Managing Customer Expectations Like a Pro: Episode 35
Podcast

Managing Customer Expectations Like a Pro – Featuring Mike Miller and Vikas Bhambri

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Man typing on his laptop pulling up files and pictures as he examines the 360-degree customer view.
CX

Achieving a 360-Degree Customer View Isn’t as Tough as You Think

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Man holding a smartphone in his hand conversing with a customer service bot.
Best Practices

The Ultimate Cheatsheet for Customer Service Bots

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A person looks at their smart phone and enjoys the e-commerce customer experience
Best Practices

4 Elements of E-Commerce Customer Service: Tips to Improve Customer Experience

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Customer service agent assists customer through use of CRM and chatbot.
Best Practices

Life Hack: Connecting Your Chatbot to a CRM Can Lead to Better Automated Support

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Woman sitting down engaging in a conversation where intelligent customer functions are occurring to gauge her satisfaction.
CX

How to Bring an Intelligent Customer Experience to Your Organization

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Woman looking on an Apple desktop with Kustomer’s AI changing customer experience.
CX

How Modern, AI-Driven CRMs Power Intelligent Customer Experiences

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A male customer has his customer service complaint addressed by a customer service team.
Best Practices

4 Ways AI Chatbots Can Streamline Agent Expectations

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Customer service secrets podcast: how to manage customer journey mapping
Podcast

Why You Need to Prioritize Customer Service Efficiency Now, With Gabe Larsen

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Deliver personalized, effortless customer service.

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