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Chatbots
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CX
Four Ways You’re Already Using Generative AI in Your CX — or Should Be
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CX
The Benefits of A Modern CRM for Financial Services
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![Woman on her smartphone utilizing customer service AI](https://www.kustomer.com/wp-content/uploads/2019/07/1040x567-ai-blog-web-768x419.png)
Best Practices
Leveraging Customer Service AI Without Losing the Human Touch
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Best Practices
Why Changing Consumer Preferences Will Mean a New World of CX
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CX
The Benefits of A Modern CRM for Financial Services
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![The Rise of Self-Service: How Changing Consumer Demands Require New Options](https://www.kustomer.com/wp-content/uploads/2021/09/1500x1500-768x512.jpg)
CX
Customer Self-Service Trends in 2023: Adapt Your Organization to New Consumer Demands
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![Man holding a smartphone in his hand conversing with a customer service bot.](https://www.kustomer.com/wp-content/uploads/2020/10/BLG_165_1500x1000-768x512.jpg)
Best Practices
The Ultimate Cheatsheet for Customer Service Bots
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![A work from home desk set up showcasing several live chat solutions on a laptop.](https://www.kustomer.com/wp-content/uploads/2018/08/Chat-Blog-Header-1-768x464.png)
CX
Live Chat vs Messaging Apps: The Modern Hybrid Solution
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CX
CX Stories From the Frontlines: Seeing Results from Embracing Chatbots & Social DMs
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![Customer service secrets podcast: how to manage customer journey mapping](https://www.kustomer.com/wp-content/uploads/2022/01/Ep112_1500x1000-768x512.jpg)
Podcast
Why Your Business Needs Chatbots | The Benefits of Modern AI
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![Customer service agent assists customer through use of CRM and chatbot.](https://www.kustomer.com/wp-content/uploads/2022/07/crm-and-chatbots-Kustomer-feature-768x512.jpg)
Best Practices
Life Hack: Connecting Your Chatbot to a CRM Can Lead to Better Automated Support
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![Customer utilizes hybrid customer experience through AI-powered chatbot and computer.](https://www.kustomer.com/wp-content/uploads/2022/06/hybrid-customer-experience-model-Kustomer-Feature-1-768x512.jpg)
Best Practices
87% of Consumers Want to Be Contacted in Their Preferred Channel. Enter: Hybrid Customer Experience.
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CX
7 Chat Etiquette Tips for Best-in-Class Customer Service
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