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Chatbots

Customer explores modern customer experience channels on mobile devices.
CX

Customer Experience Channels of the Future: 77 Percent of Consumers Under 25 Years Old Say Chatbots Are Helpful

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A male customer has his customer service complaint addressed by a customer service team.
Best Practices

4 Ways AI Chatbots Can Streamline Agent Expectations

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A customer service agent sitting at his desk with his office equipment and headset talking to a customer on how to improve online customer service.
Best Practices

7 Effective Ways to Improve Your Online Customer Service

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Woman uses her mobile device.
Best Practices

Consumers Love Live Chat, but Businesses Aren’t Adopting It. Here’s Why.

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Woman in her home surrounded by plants is on her smartphone scrolling with a cup of coffee.
CX

Chatbots vs. Humans: The State of Conversational Commerce in 2022

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Building a Test Environment for Chat 101 Featured
Best Practices

Building a Test Environment for Chat 101

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chatbot concept, chat robot answering questions of users online on website
CX

How to Scale Your CX for the Holiday Season

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Automate Even More Conversations With Kustomer’s New Chatbot Features Featured
Product Updates

Automate Even More Conversations With Kustomer’s New Chatbot Features

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Kustomer Unveils New Omnichannel Chatbot Capabilities To Help Businesses Serve Customers Faster at Scale Featured
News

Kustomer Unveils New Omnichannel Chatbot Capabilities To Help Businesses Serve Customers Faster at Scale

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Supercharge Your Customer Service with Kustomer and Ada Featured
Kustomer

Supercharge Your Customer Service with Kustomer and Ada

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Total Economic Impact™ Report Finds Kustomer’s CX Platform Produces More than 400% ROI Featured
News

Total Economic Impact™ Study Finds Kustomer’s CX Platform Produces More than 400% ROI

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How Companies Are Mastering CX for the Modern Customer With Drew Chamberlain
Podcast

How Companies Are Mastering CX for the Modern Customer With Drew Chamberlain

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A man sits in a coffee shop and shops online using his mobile phone.
Best Practices

Top 8 Customer Service Trends You Need to Know

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