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COVID-19

Managing Customer Expectations Like a Pro: Episode 35
Podcast

Managing Customer Expectations Like a Pro – Featuring Mike Miller and Vikas Bhambri

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Woman sitting down on her couch in business casual attire while talking on the phone and jotting down notes.
CX

Why Customer Service Efficiency Is More Important Than Ever

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Woman sitting in front of a couch on her laptop with earphones in offering compassionate customer service
Best Practices

The Importance of Compassionate Customer Service and Truly Human CX

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Podcast

17 Ways to Effectively Manage a Remote Customer Service Team [Podcast]

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Customer Service Secrets Podcast Featured
Podcast

Competing and Winning in Challenging Environments with Matt Dixon and Vikas Bhambri

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A person looks at their smart phone and enjoys the e-commerce customer experience
Best Practices

How Consumer Behavior Is Fueling the Future of Retail CX

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Customer Service Secrets Podcast Featured
Podcast

Transforming CX in a Post-COVID World with Carrie Lemelin

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How Kustomer Accelerated Digital Transformation in a New Era Featured
Product Updates

How Kustomer Accelerated Digital Transformation in a New Era

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Kustomer’s Look Back at 2020 Featured
CX

Kustomer’s Look Back at 2020

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Customer Service Secrets Podcast Featured
Podcast

How CX Leaders are Winning in Challenging Times

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Customer Service Secrets Podcast Featured
Podcast

How to Successfully Manage CX During a Global Pandemic

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What the “New Normal” Will Look Like in the World of CX Featured
Best Practices

What the “New Normal” Will Look Like in the World of CX

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Two customer service agents attempt to solve customer issues with new customer service solutions.
CX

Benchmarks: What We’re Seeing For Average Handle Time and First Resolution Time in Q2 & Q3 2020

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Deliver personalized, effortless customer service.

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