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Customer Experience

A customer service team having a meeting to boost morale and avoid customer service agent burnout.
Best Practices

5 Tips for CX Leaders to Combat Customer Service Agent Burnout

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Customer service rep implements cx strategy.
CX

How to Make Your CX Strategy Part of Every Team in Your Company

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A customer service representative works on a computer to improve personalized customer service benefits.
CX

6 Personalized Customer Service Examples

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A pleased customer makes a purchase from a company utilizing customer empowerment strategies.
CX

How Customer Empowerment Can Grow Your Brand Organically

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Woman in her home surrounded by plants is on her smartphone scrolling with a cup of coffee.
CX

Chatbots vs. Humans: The State of Conversational Commerce in 2022

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Introducing The Knowledge Base, a New Monthly Newsletter From Kustomer
CX

Introducing The Knowledge Base, a New Monthly Newsletter From Kustomer

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Customer service secrets podcast: how to manage customer journey mapping
Podcast

How Operations Can Help You Win with Elizabeth Dominicci

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Woman sitting in front of a couch on her laptop with earphones in offering compassionate customer service
Best Practices

The Importance of Compassionate Customer Service and Truly Human CX

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Woman sitting down on a flight on stairs while looking intently at her smartphone.
Best Practices

3 Reasons You Need Customer Sentiment Analysis

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chatbot concept, chat robot answering questions of users online on website
CX

How to Scale Your CX for the Holiday Season

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The Modern Age of CX Messaging
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Steve Richards takes us through customer service coaching that drives actual performance.
Podcast

Taking Care of Your Customers: Four Pillars of CX Transformation Success with Erika Putinsky

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A woman holds a baby while utilizing customer self-service tools to check on a recent purchase.
CX

5 Self-Service Tools for Quality CX

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Podcast: How Customer Experience and Marketing are Intertwined Featured
Podcast

Understanding the Intersection of CX and Marketing with Dan Gingiss

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