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Customer Retention

The buttons of WhatsApp, Facebook, and Instagram on an iPhone
CX

How to Use WhatsApp for Customer Retention

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Best Practices

6 Ways to Maintain a Winning Customer Service Strategy

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Customer service agent
CX

Are You Implementing 24/7 Customer Service? Here are 9 Reasons Why You Should!

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A customer service agent sitting at his desk with his office equipment and headset talking to a customer on how to improve online customer service.
Best Practices

7 Effective Ways to Improve Your Online Customer Service

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CX

Everything You Need to Know to Turn Customers Into Brand Ambassadors

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Customer Service Secrets Podcast Featured
Podcast

Driving Loyalty and Retention Through Personal Gifting

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Best Practices

The Key KPIs to Analyze When Comparing Internal and External Support Agents

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Deliver personalized, effortless customer service.

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