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Customer Service Agents

Man typing on his laptop pulling up files and pictures as he examines the 360-degree customer view.
CX

Achieving a 360-Degree Customer View Isn’t as Tough as You Think

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Man holding a smartphone in his hand conversing with a customer service bot.
Best Practices

The Ultimate Cheatsheet for Customer Service Bots

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Steve Richards takes us through customer service coaching that drives actual performance.
Podcast

How to Coach Your Customer Service Reps to Drive Actual Performance with Steve Richards

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Customer service agent assists customer through use of CRM and chatbot.
Best Practices

Life Hack: Connecting Your Chatbot to a CRM Can Lead to Better Automated Support

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A male customer has his customer service complaint addressed by a customer service team.
Best Practices

4 Ways AI Chatbots Can Streamline Agent Expectations

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A customer service team having a meeting to boost morale and avoid customer service agent burnout.
Best Practices

5 Tips for CX Leaders to Combat Customer Service Agent Burnout

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CX

CX Stories From the Frontlines: Streamlining the Agent Experience

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Customer service agents work in an open office setting.
Best Practices

Better For You: AI Chatbot vs Live Agent?

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A customer uses their mobile phone to converse with a conversational AI chatbot.
Best Practices

Leverage the Power of Customer Service Chatbots

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Customer Service Secrets Podcast Featured
Podcast

Great CX Starts With Happy Agents

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Speakeasy: A Conversation Among CX Leaders Featured
Best Practices

Speakeasy: A Conversation Among CX Leaders

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Steve Richards takes us through customer service coaching that drives actual performance.
Podcast

Bring in the Experts: Why Outsource Your Customer Service Team With Amir Reiter & Tom Jenkins

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Deliver personalized, effortless customer service.

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