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Customer Service CRM

Call center agent working from home with crm integrations in her CX platform.
CX

No More Data Silos: How Integrating Your CRM & CX Platforms Improves CSAT Scores

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A female customer service agent, wearing a headset, follows a customer service strategy that prioritizes personalization and efficient practices.
CX

How to Decrease CX Costs by Improving Agent Productivity

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Two customer service agents attempt to solve customer issues with new customer service solutions.
Best Practices

Unveiling the Inside Track: Exploring Key Customer Service Solutions and Pitfalls

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Young woman sitting down at a home work station with her laptop looking at great customer service examples.
Best Practices

4 Ways to Relieve Agent Friction with Customer Service Management

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Close up of a woman doing financial analysis at work on a tablet at her desk.
CX

The Benefits of A Modern CRM for Financial Services

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A customer uses their mobile phone to converse with a conversational AI chatbot.
Best Practices

What Is Live Chat and Why Is It Great For Your Business?

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Young woman sitting down at a home work station with her laptop looking at great customer service examples.
Best Practices

How to Fix the Gaps in Your Customer Experience Strategy

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Woman in her home surrounded by plants is on her smartphone scrolling with a cup of coffee.
CX

7 Chat Etiquette Tips for Best-in-Class Customer Service

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Woman looking on an Apple desktop with Kustomer’s AI changing customer experience.
CX

How Modern, AI-Driven CRMs Power Intelligent Customer Experiences

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A customer service agent sitting at his desk with his office equipment and headset talking to a customer on how to improve online customer service.
Best Practices

7 Effective Ways to Improve Your Online Customer Service

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The Modern Age of CX Messaging
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Customer service secrets podcast: how to manage customer journey mapping
Podcast

The Time to Prioritize Data is Now with Joshua Moskovitz

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Total Economic Impact™ Report Finds Kustomer’s CX Platform Produces More than 400% ROI Featured
News

Total Economic Impact™ Study Finds Kustomer’s CX Platform Produces More than 400% ROI

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Customer Service Secrets Podcast Featured
Podcast

Enjoy the Ride by Switching to Kustomer with Eric Chon

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