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Data-Driven CX

Young woman sitting down at a home work station with her laptop looking at great customer service examples.
Best Practices

4 Ways to Relieve Agent Friction with Customer Service Management

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A customer uses their mobile phone to converse with a conversational AI chatbot.
Best Practices

What Is Live Chat and Why Is It Great For Your Business?

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A person looks at their smart phone and enjoys the e-commerce customer experience
Best Practices

4 Elements of E-Commerce Customer Service: Tips to Improve Customer Experience

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Young woman sitting down at a home work station with her laptop looking at great customer service examples.
Best Practices

How to Fix the Gaps in Your Customer Experience Strategy

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Kustomer Episode #58 includes building a 90 day cx roadmap to customer excellence with Shannon Martin; customer service secrets podcast.
Podcast

Building a 90-Day CX Roadmap with Shannon Martin from Expedia Group

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Kustomer Episode #60 includes four tips for transforming cx with hunter schoettle; customer service secrets.t Featured
Podcast

4 Tips to Transform Customer Experience With Hunter Schoettle

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Customer service secrets podcast: how to manage customer journey mapping
Podcast

How Operations Can Help You Win with Elizabeth Dominicci

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Customer service secrets podcast: how to manage customer journey mapping
Podcast

The Time to Prioritize Data is Now with Joshua Moskovitz

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Woman laying down on her couch browses on her mobile phone.
Best Practices

Top 5 Ways to Deliver Better Brand and CX Interactions

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Handling Quick Company Growth with Evan Hopkins
Podcast

When Worlds Collide: Optimizing Customer Service and Marketing with Phil Irvine

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Best Practices

3 Steps For Capturing the Voice of the Customer

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A female customer service agent, wearing a headset, follows a customer service strategy that prioritizes personalization and efficient practices.
Best Practices

3 Reasons Why Customer Complaints Can Help Your Business Grow

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How To Turn Your CX Organization Into a Revenue Generator by Engaging Customers in the Digital Age Featured
Best Practices

How To Turn Your CX Organization Into a Revenue Generator by Engaging Customers in the Digital Age

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Deliver personalized, effortless customer service.

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