Save up to

25% When
You Switch
from Zendesk

The RESULTS of Switching from Zendesk

96%

ThirdLove achieved a 96% CSAT after switching to Kustomer

60%

Ritual saw 60% decrease in handle times after switching to Kustomer

84%

Glovo deflected 84% of conversations using Kustomer

Choose Kustomer:
A Wiser Choice Than Zendesk

360-Degree Customer Insights and Control vs.
Limited Customer Visibility

See It All at a Glance

Merge customer data from all corners of the digital universe into one customer-centric command center.

Chronicle the Journey

Get a cinematic, single-screen view of the customer journey, unfolding in chronological order.

All-in-One Action

Find, share, and take action across platforms, all from your one-stop-shop of customer empowerment.

Seamlessly Connect
Across All Channels vs.
Channel Limitations

Seamless Multichannel Support

Deliver support seamlessly across all digital channels, ensuring a cohesive customer experience.

Effortless Channel Switching

Switch effortlessly between channels to meet customers wherever their digital interactions take them.

Unlock Personalization Potential

Utilize historical customer data to create tailored and engaging customer interactions.

AI Powerhouse vs.
AI-Powered Contenders

Exceptional Speed and Efficiency

Significantly reduce response times and enhance team productivity to achieve remarkable results.

Unlock the Power of Automation

Streamline and expedite processes by harnessing the capabilities of automation, freeing up valuable time for strategic tasks.

Effortless Bot Deployment

Seamlessly integrate bots into every step of the customer journey, as efficiently as assembling a team of seasoned professionals.

Simplified vs.
Complex Deployment
and Maintenance

Achieve Omnichannel Excellence with Unparalleled Speed

Establish a comprehensive omnichannel customer service operation in a matter of weeks, not months.

Equip Yourself with Essential Tools

Access a complete suite of turnkey tools for channel setup, meticulous branding, rule management, and seamless integration with third-party solutions.

Masterful CRM-Powered Bot Deployment

Develop and implement CRM-driven bots effortlessly, without the need for complex procedures or costly consultants.

Customer Success:
Real Stories Of Companies Thriving After Switching to Kustomer

Michelle McCombs
Director, Community Experience, HopSkipDrive

“I love how customizable Kustomer is! With other players in this space, I constantly felt like I was trying to shape my business needs around their tools and what we could hack it to do, but Kustomer fits all my team needs. I love the flexibility and functionality, and we are constantly tweaking things to improve the CX team experience.”

    Trusted with Billions of Objects from the World’s Most Innovative Brands

    Kustomer vs. Zendesk

    Unlock More Value for Less:
    A Personalized Approach to Support and Pricing

    PLANS
    Enterprise
    $89
    per user / per month
    Ultimate
    $139
    per resolution
    Resolution
    As low as
    per resolution
    SUPPORT & ONGOING MANAGEMENT
    Seamless Deployment
    Dedicated CX Team
    User-Friendly System
    PLANS
    Professional
    $115
    per user / per month
    Enterprise
    Unlisted
    Resolution
     
    $1
    per resolution
    SUPPORT & ONGOING MANAGEMENT
    Fractured Setup
    Distant CX Team
    Complex System

    Outgrowing Zendesk? 
Kustomer is Your Next Step to Success

    Zendesk was built for small businesses taking their first steps, but when it’s time to spread your wings and experience true greatness, Kustomer becomes the natural choice. Because let’s face it, once you’ve outgrown Zendesk’s limitations, the switch to Kustomer is practically inevitable.

    MAJORITY
    Enterprise customers
    MAJORITY
    SMB customers

    Elevate Your B2C Support Game with Kustomer's Specialized Expertise

    It’s a common feeling that Zendesk leans toward the B2B crowd, but what if your business thrives in the B2C arena? At Kustomer, we specialize in B2C support like no other. Our dedicated focus on serving the unique needs of consumer-facing businesses sets us apart.

    TOP INDUSTRY
    B2C e-commerce retail
    TOP INDUSTRY
    B2B computer software

    How Kustomer Stacks Up

     
    SUPPORT
    Chat/Live Support
    Voice
    Omnichannel
    Ease of Use
    Customization
    GENERATIVE AI
    Text Generation
    Text Summarization
    SUPPORT AUTOMATION
    Intelligent Routing
    Transcripts
    Self-Serve Support
     

    9.0

    8.9

    9.1

    8.7

    8.8

     

    9.2

    9.2

     

    8.9

    9.3

    8.6

     

    8.5

    8.1

    8.2

    8.5

    8.0

     

    6.3

    6.3

     

    8.1

    8.3

    7.9

    Deliver personalized, effortless customer service.

    View PricingRequest Demo