The Knowledge Base
CX News and Research — Delivered Directly to Your Inbox
Every month we are sending out the latest CX news, insights and industry research, empowering you to successfully build long-lasting relationships with today’s customers.
Tactics, Tools and Insights
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Better Understand Your Customers, Better Understand Your Business
90%
of consumers would not shop with a retailer again if they provided bad customer service.
85%
of consumers were likely to purchase more after a very good customer experience (Qualtrics).
69%
of consumers shop more with businesses whose online and offline customer service is consistent (Forrester).