Today marks a significant milestone for Kustomer as we begin our next chapter as an independent company. We’re poised for even greater success with the backing of our original partners who have invested $60M in capital to ensure Kustomer’s growth for many years to come. More importantly, we bring a core team of dedicated professionals who believe in our mission to elevate every customer experience by transforming the way businesses and consumers communicate.
“We are confident in our vision to scale as an industry leader and we look forward to fully embracing our startup superpowers to bring innovative customer service solutions to market faster than ever before.”
A New Path Forward
For our customers, here’s what you can expect. We plan to hit the ground running, investing in new talent and technologies to expand our product offerings. First, businesses will see modernization and simplification of the Kustomer interface, resulting in faster, easier-to-use tools. Next, we will double down on the automations our customers rely on today, infusing the latest AI technologies throughout our product and bringing new generative AI advancements utilizing the customer data platform. From there, we will continue to advance our customer CRM capabilities to fuel the next generation of personal, contextual experiences. We are confident in our vision to scale as an industry leader and we look forward to fully embracing our startup superpowers to bring innovative customer service solutions to market faster than ever before.
Our journey with Meta has been amazing and we are proud of the work we accomplished together to transform how businesses support their customers. Our partnership has resulted in expanding our international offerings, broadening our capabilities with artificial intelligence and deepening our integration with Meta’s modern communication channels (Instagram, WhatsApp, Messenger).
The Future is Bright
As we embark on this new chapter with customers old and new, we are thrilled for what the future holds. From day one, our vision for Kustomer has always been to create something special with our Conversational CRM platform, and we remain as committed as ever to delivering best-in-class solutions that drive results for our customers, time and time again.
With gratitude,
Brad Birnbaum
CEO and Co-Founder
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