Kustomer Blog

Your Hub for Customer Experience: Opinions, Interviews, and the Latest Trends

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Smiling woman text messaging on smart phone. Happy female customer with curly hair is wearing casuals. She is shopping at supermarket.
CX

Customer Service Skills Guide: How to Engage the Modern Customer in 2022

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Three people provide omnichannel customer support services. The person in the middle smiles at the camera while the other two look at their screens.
Best Practices

How Exactly Will a CRM Power Omnichannel Customer Support In the Future?

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Customer uses automated chatbot, a top proactive customer support example, to get questions answered.
CX

5 Examples of Proactive Support You Can Follow

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Customer utilizes hybrid customer experience through AI-powered chatbot and computer.
Best Practices

87% of Consumers Want to Be Contacted in Their Preferred Channel. Enter: Hybrid Customer Experience.

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Man wearing an apron accesses customer service software from his smartphone and laptop.
CX

The 12 Best Customer Service Software Tools for 2022

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The Rise of Self-Service: How Changing Consumer Demands Require New Options
Kustomer

Boost Agent Productivity and Empower Customers to Self-Serve With Kustomer’s Portal

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Podcasts

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Woman sitting down engaging in a conversation where intelligent customer functions are occurring to gauge her satisfaction.
CX

How to Bring an Intelligent Customer Experience to Your Organization

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Woman in her home surrounded by plants is on her smartphone scrolling with a cup of coffee.
CX

7 Chat Etiquette Tips for Best-in-Class Customer Service

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Woman looking on an Apple desktop with Kustomer’s AI changing customer experience.
CX

How Modern, AI-Driven CRMs Power Intelligent Customer Experiences

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The Modern Age of CX Messaging
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A woman interacts with proactive customer support on her laptop computer.
CX

5 Tips for How Companies Can Implement Proactive Customer Service

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Customer explores modern customer experience channels on mobile devices.
CX

Customer Experience Channels of the Future: 77 Percent of Consumers Under 25 Years Old Say Chatbots Are Helpful

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woman in carriage that is a happy and satisfied customer.
CX

Your Guide to Delivering Quality Customer Service

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