Kustomer Blog

Your Hub for Customer Experience: Opinions, Interviews, and the Latest Trends

Topic
A male customer has his customer service complaint addressed by a customer service team.
Best Practices

4 Ways AI Chatbots Can Streamline Agent Expectations

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Two wood blocks with one that has a smiley face in the front and the next block having a sad face.
CX

Deploying a Customer Feedback Strategy That Gets Real Responses – a How-to Guide

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Young man sitting on the bench in the park overlooking his iPhone XS Max tracking his tennis shoe purchase.
CX

Benefits of Chatbots in Customer Service and Why Your Business Could Benefit

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Customer talks on the phone to a customer experience agent utilizing hyper-personalization strategies.
CX

5 Ways to Insert Hyper-Personalization into Your CX

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A customer service team having a meeting to boost morale and avoid customer service agent burnout.
Best Practices

5 Tips for CX Leaders to Combat Customer Service Agent Burnout

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Kustomer

Using the Kustomer CSV Upload Tool

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Podcasts

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Customer service rep implements cx strategy.
CX

How to Make Your CX Strategy Part of Every Team in Your Company

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A customer service representative works on a computer to improve personalized customer service benefits.
CX

6 Personalized Customer Service Examples

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A pleased customer makes a purchase from a company utilizing customer empowerment strategies.
CX

How Customer Empowerment Can Grow Your Brand Organically

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The Modern Age of CX Messaging
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A customer service agent sitting at his desk with his office equipment and headset talking to a customer on how to improve online customer service.
Best Practices

7 Effective Ways to Improve Your Online Customer Service

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Kustomer recently took the stage at Conversations, a Meta event, to discuss the future of customer communications.
Best Practices

Join Kustomer at Conversations, a Meta Event

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Woman sitting down at a table with her credit card ready to make a purchase online with her laptop.
CX

Everything You Need to Know to Turn Customers Into Brand Ambassadors

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