Kustomer Blog

Your Hub for Customer Experience: Opinions, Interviews, and the Latest Trends

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Woman uses her mobile device.
Best Practices

Consumers Love Live Chat, but Businesses Aren’t Adopting It. Here’s Why.

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Debugging Workflow Errors Featured
Kustomer

Debugging Workflow Errors

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Woman in her home surrounded by plants is on her smartphone scrolling with a cup of coffee.
CX

Chatbots vs. Humans: The State of Conversational Commerce in 2022

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Kustomer

Kustomer Joins Meta to Evolve Digital Customer Service

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Woman sitting down on her couch in business casual attire while talking on the phone and jotting down notes.
CX

Why Customer Service Efficiency Is More Important Than Ever

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Building a Test Environment for Chat 101 Featured
Best Practices

Building a Test Environment for Chat 101

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Podcasts

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Introducing The Knowledge Base, a New Monthly Newsletter From Kustomer
CX

Introducing The Knowledge Base, a New Monthly Newsletter From Kustomer

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Woman sitting in front of a couch on her laptop with earphones in offering compassionate customer service
Best Practices

The Importance of Compassionate Customer Service and Truly Human CX

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Woman sitting down on a flight on stairs while looking intently at her smartphone.
Best Practices

3 Reasons You Need Customer Sentiment Analysis

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The Modern Age of CX Messaging
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Workflow Output Data Featured
Best Practices

How To Dig Through Workflow Output Data

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chatbot concept, chat robot answering questions of users online on website
CX

How to Scale Your CX for the Holiday Season

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Interface of video distribution service. Subscription service. Streaming video. communication network.
CX

Customer Service Crucial for Subscription Businesses During the Holiday Season

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