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Customer Service

Customer utilizes hybrid customer experience through AI-powered chatbot and computer.
Best Practices

87% of Consumers Want to Be Contacted in Their Preferred Channel. Enter: Hybrid Customer Experience.

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Man wearing an apron accesses customer service software from his smartphone and laptop.
CX

The 12 Best Customer Service Software Tools for 2022

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The Rise of Self-Service: How Changing Consumer Demands Require New Options
Kustomer

Boost Agent Productivity and Empower Customers to Self-Serve With Kustomer’s Portal

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Woman in her home surrounded by plants is on her smartphone scrolling with a cup of coffee.
CX

7 Chat Etiquette Tips for Best-in-Class Customer Service

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A woman interacts with proactive customer support on her laptop computer.
CX

5 Tips for How Companies Can Implement Proactive Customer Service

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Customer explores modern customer experience channels on mobile devices.
CX

Customer Experience Channels of the Future: 77 Percent of Consumers Under 25 Years Old Say Chatbots Are Helpful

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Kustomer Episode #58 includes building a 90 day cx roadmap to customer excellence with Shannon Martin; customer service secrets podcast.
Podcast

Building a 90-Day CX Roadmap with Shannon Martin from Expedia Group

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Young man sitting on the bench in the park overlooking his iPhone XS Max tracking his tennis shoe purchase.
CX

Benefits of Chatbots in Customer Service and Why Your Business Could Benefit

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Customer service rep implements cx strategy.
CX

How to Make Your CX Strategy Part of Every Team in Your Company

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A customer service representative works on a computer to improve personalized customer service benefits.
CX

6 Personalized Customer Service Examples

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The Modern Age of CX Messaging
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A customer service agent sitting at his desk with his office equipment and headset talking to a customer on how to improve online customer service.
Best Practices

7 Effective Ways to Improve Your Online Customer Service

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Kustomer

Kustomer Joins Meta to Evolve Digital Customer Service

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Woman sitting down on her couch in business casual attire while talking on the phone and jotting down notes.
CX

Why Customer Service Efficiency Is More Important Than Ever

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Deliver personalized, effortless customer service.

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