Kustomer Blog

Your Hub for Customer Experience: Opinions, Interviews, and the Latest Trends

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News

Rainbow Shops’ Adoption of Kustomer CRM Platform Just Weeks Before Peak Holiday Shopping Delivers Seamless, Efficient Customer Experience

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5 Common Digital Transformation Mistakes and How to Avoid Them Featured
Best Practices

5 Common Digital Transformation Mistakes and How to Avoid Them

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Key Takeaways From the Kustomer NOW Conference Featured
Best Practices

Key Takeaways From the Kustomer NOW Conference

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Young woman sitting down at a home work station with her laptop looking at great customer service examples.
Best Practices

How the Right Customer Service CRM Can Make Your Customer — and Agents — Happier

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Kustomer Adds Instagram Messaging Integration to Fuel Social Commerce and Customer Service Featured
News

Kustomer Adds Instagram Messaging Integration to Fuel Social Commerce and Customer Service

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How Kustomer Helps Build Meaningful Customer Relationships for Today’s Leading Brands Featured
Best Practices

How Kustomer Helps Build Meaningful Customer Relationships for Today’s Leading Brands

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A woman uses her mobile phone to ask questions to a customer service representative.
CX

How to Deliver on Consumer Expectations

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What the “New Normal” Will Look Like in the World of CX Featured
Best Practices

What the “New Normal” Will Look Like in the World of CX

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You Must Know Consumer Expectations to Deliver on Their Demands. We’ve Got the Data. Featured
Best Practices

You Must Know Consumer Expectations to Deliver on Their Demands. We’ve Got the Data.

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Two customer service agents attempt to solve customer issues with new customer service solutions.
CX

Benchmarks: What We’re Seeing For Average Handle Time and First Resolution Time in Q2 & Q3 2020

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4 Key Takeaways From #MakeTheSwitch Week Featured
Best Practices

4 Key Takeaways From #MakeTheSwitch Week

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Speakeasy: A Conversation Among CX Leaders Featured
Best Practices

Speakeasy: A Conversation Among CX Leaders

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