Kustomer + Instagram Messaging
Brands on Instagram can now engage with followers, leverage influencer connections, and resolve support issues at scale inside the Kustomer omnichannel CRM platform.
With the integration, brands can now:
- Respond to direct messages, @mentions, and Stories from the Kustomer Platform, eliminating the need for toggling between tabs or devices.
- View messaging on Instagram in a single timeline view, along with other customer interactions and conversations across multiple channels and platforms.
- Leverage intelligent routing, automation and artificial intelligence (AI) to seamlessly keep up with demand and cost-effectively scale.
- Track KPIs and manage service level agreements (SLAs) for Instagram conversations.