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CX

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A man sits in a coffee shop and shops online using his mobile phone.
Best Practices

Top 8 Customer Service Trends You Need to Know

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Top Customer Service Characteristics to Grow the Customer-First Mindset Featured
Best Practices

Top Customer Service Characteristics to Grow the Customer-First Mindset

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Top 5 Customer Experience Predictions For 2021 Featured
Best Practices

Top 5 Customer Experience Predictions For 2021

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Research: How the Retail Customer Service Landscape Has Shifted Featured
Best Practices

Research: How the Retail Customer Service Landscape Has Shifted

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A woman uses her mobile phone to ask questions to a customer service representative.
CX

10 Customer Service Qualities Your Customers Expect

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CX Stories From the Frontlines: Increasing First Response Rate by 400% With the Kustomer Platform Featured
Best Practices

CX Stories From the Frontlines: Increasing First Response Time by 400% With the Kustomer Platform

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A person looks at their smart phone and enjoys the e-commerce customer experience
Best Practices

How Consumer Behavior Is Fueling the Future of Retail CX

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Customer service agents work in an open office setting.
Best Practices

Better For You: AI Chatbot vs Live Agent?

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A woman takes a picture with a mirror-filled room.
Best Practices

How Automation and AI Can Help Your Business Succeed in Customer Service

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Two people conduct online shopping while sitting at a table in a restaurant.
CX

A New Era of Engagement: Omnichannel Customer Service

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CX Stories From the Frontlines: Dynamic Routing for Urgent Issues Featured
Best Practices

CX Stories From the Frontlines: Dynamic Routing for Urgent Issues

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Two people discuss selecting a new help center software while working on a computer. Modern help center software aims to streamline customer service professional workflows.
Best Practices

Your Help Center Software Could Use a Facelift. Here’s How.

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