Kustomer Blog

CX

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Happy young adult woman stay-at-home concept. She wears headphone using computer communication via internet online technology showing benefits of live chat for ecommerce
CX

8 Benefits of Live Chat for Customer Experience

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The buttons of WhatsApp, Facebook, and Instagram on an iPhone
CX

How to Use WhatsApp for Customer Retention

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Close-up of smiling mature female customer service representative wearing a headset in the office giving personal customer service.
CX

Leveraging Data to Unlock the Power of Personal Customer Service

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Team of coworkers working towards collecting customer service metrics.
CX

Top Metrics and Strategies for How to Measure Customer Service

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3 reasons why businesses invest in customer experience automation and addressing each of these reasons can impact bottom line revenue.
CX

5 Ways Automated Customer Support Can Create Consistent CX

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Young businessman working on a computer in an office, utilizing email customer service software.
CX

Email Customer Service Software: How Are You Handling Emails From Customers?

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Podcasts

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Introducing Kustomer University, The New Virtual Learning Platform Featured
CX

How a Knowledge Base Can Transform Your CX

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Screenshot of Kustomer Labs and its usefulness of ai in customer service.
CX

Introducing Kustomer AI Labs with New Agent Assistance

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The Rise of Self-Service: How Changing Consumer Demands Require New Options
CX

Customer Self-Service Trends in 2023: Adapt Your Organization to New Consumer Demands

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The Complete Social CX Toolkit
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Businessman utilizing Kustomer CRM platform for ticketing customer service.
Product Updates

Why Companies Are Switching from Ticketing Customer Service Solutions to Kustomer

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How DTC Brands Deliver Standout, Personalized Online Experiences Blog
Best Practices

CX for DTC: How Your Brand Can Deliver Standout Online Experiences

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Young smiling woman typing on laptop and accepting the orders then packing parcels for shipment
CX

5 Ways Small Businesses Can Make the Shift from CS to CX

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