Kustomer Blog

Your Hub for Customer Experience: Opinions, Interviews, and the Latest Trends

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A female customer service agent, wearing a headset, follows a customer service strategy that prioritizes personalization and efficient practices.
Best Practices

3 Reasons Why Customer Complaints Can Help Your Business Grow

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Announcing the Kustomer AAPI employee resource group (ERG) Featured
Kustomer

Announcing the Kustomer AAPI Employee Resource Group (ERG)

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How Kustomer Transformed Its Global Support Experience Featured
Kustomer

How Kustomer Transformed Its Global Support Experience

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How Kustomer's Latest Platform Features Increase Agent Efficiency Through Streamlined Customer Data Featured
Product Updates

How Kustomer’s Latest Platform Features Increase Agent Efficiency Through Streamlined Customer Data

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How To Turn Your CX Organization Into a Revenue Generator by Engaging Customers in the Digital Age Featured
Best Practices

How To Turn Your CX Organization Into a Revenue Generator by Engaging Customers in the Digital Age

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Kustomer Named a Winner in the 2021 Excellence in Customer Service Awards Featured
Kustomer

Kustomer Named a Winner in the 2021 Excellence in Customer Service Awards

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3 Ways Your CX Team Can Nurture Life Long Customer Relationships Featured
Best Practices

3 Ways Your CX Team Can Nurture Life Long Customer Relationships

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A man sits in a coffee shop and shops online using his mobile phone.
Best Practices

Top 8 Customer Service Trends You Need to Know

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Top Customer Service Characteristics to Grow the Customer-First Mindset Featured
Best Practices

Top Customer Service Characteristics to Grow the Customer-First Mindset

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Top 5 Customer Experience Predictions For 2021 Featured
Best Practices

Top 5 Customer Experience Predictions For 2021

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Research: How the Retail Customer Service Landscape Has Shifted Featured
Best Practices

Research: How the Retail Customer Service Landscape Has Shifted

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A woman uses her mobile phone to ask questions to a customer service representative.
CX

10 Customer Service Qualities Your Customers Expect

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