New Pricing

Introducing an Innovative SaaS Pricing Framework

Kustomer Pricing

Say goodbye to rigid agreements, capacity concerns, and pricing complexities – we've crafted a model that molds to your business needs, offering the flexibility or stability essential for driving your growth.

Simple, flexible pricing options

Usage-Based

Commit to an annual spend upfront, offering monthly adjustments based on active user count for greater adaptability to your evolving needs

Seat-Based

Commit to an annual spend upfront, with the advantage of a fixed seat count for consistent budgeting and streamlined planning

Enterprise

Unlock big CX power for small teams without breaking the bank.

$89

a month per user

or $/mo

Contact Sales

Learn more about how Kustomer can best support your team

  • Usage-Based

    Annual commitment with Monthly Active User Flexibility

  • Seat-Based

    Annual commitment with Fixed Seat Count

    • Usage-Based
    Seat-Based

    PLAN BENEFITS

    Flexibility:

    Monthly adjustments of active users to meet business needs.

    Fair Pricing:

    Costs align with usage, ensuring you pay fairly for what you use.

    Predictable Costs:

    Annual upfront costs offer budgeting simplicity.

    Example:

    Imagine you’ve got 120 user credits to use for a year. Each time someone logs in for the month, it costs one credit. So, if 10 users log in this month, you’ve got 110 credits left for the next 11 months.

    Discounted Rates:

    Access our most competitive pricing for businesses seeking stability over flexibility.

    Scalability:

    Ability to add more seats during the term at the same favorable rate.

    Predictable Costs:

    Simplify budgeting with stable annual committed pricing.

    Example:

    Imagine you’ve got 120 fixed seats purchased for the year. Those 120 seats can be used by those 120 individuals.

Estimated Number of Users

An 8-user minimum commitment is required
Request Demo

What You Get:

  • Multi-Channel Communication
  • Voice Provider Integration
  • Proactive Service
  • Actionable Integrations
  • Business Process Automation

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Ultimate

Unleash CX transformations for large teams and get ready for big results.

$139

a month per user

or $/mo

Contact Sales

Learn more about how Kustomer can best support your team

  • Usage-Based

    Annual commitment with Monthly Active User Flexibility

  • Seat-Based

    Annual commitment with Fixed Seat Count

    • Usage-Based
    Seat-Based

    PLAN BENEFITS

    Flexibility:

    Monthly adjustments of active users to meet business needs.

    Fair Pricing:

    Costs align with usage, ensuring you pay fairly for what you use.

    Predictable Costs:

    Annual upfront costs offer budgeting simplicity.

    Example:

    Imagine you’ve got 120 user credits to use for a year. Each time someone logs in for the month, it costs one credit. So, if 10 users log in this month, you’ve got 110 credits left for the next 11 months.

    Discounted Rates:

    Access our most competitive pricing for businesses seeking stability over flexibility.

    Scalability:

    Ability to add more seats during the term at the same favorable rate.

    Predictable Costs:

    Simplify budgeting with stable annual committed pricing.

    Example:

    Imagine you’ve got 120 fixed seats purchased for the year. Those 120 seats can be used by those 120 individuals.

Estimated Number of Users

An 8-user minimum commitment is required
Request Demo

Everything in Enterprise, plus:

  • Enhanced Routing
  • Real-Time User Supervision
  • Live Agent Auditing
  • Unlimited Collaboration Users
  • Sandbox Access

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Starting at

75¢ Per Resolution

With Kustomer IQ: Pay Only When We Deliver
the Outcome that Truly Matters – Completed Automated Conversations

Join the elite league of customers who put their trust in Kustomer
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Start Up Promotion

Unlock advanced Kustomer features at an exclusive discount, tailored for early-stage companies.

Competitive Promotion

Unhappy with your current customer service solution? Make the switch now and save big.

Additional Add-Ons

API Limit Increase

Tailored API limits that grow with you, no matter your seat count. Scaling made simple.

Seasonal Seating

Flexibly add more seat licenses to meet your needs during busy periods effortlessly.

Data Warehousing

Integrate Kustomer with your chosen data warehouse to store app events for analysis.

FAQs

Our Sales team will help you pick a plan that is right for you. You can also compare plans here. Chat with us or contact us.

There is an 8 seat minimum.

Plans are annual. We will work with you on a payment plan if needed.

Yes. Customer security and privacy is a core value at Kustomer, and our team has extensive experience building secure applications. We combine enterprise-grade security features with comprehensive audits of our applications, systems, and networks to ensure customer and business data is always protected. See how we protect your business and your customers here.

Absolutely. We have native and partner integrations with a wide range of partners including Amazon Connect, Shopify, Talkdesk, Piesync, Aircall, Segment, Mixpanel, Slack, Twilio, and more. Learn more about our integrations here.

Our pricing is all inclusive with a few add-on packages for complex organizations and needs. Most of our customers do not require the add on features because everything they need is already included. You may, however, want to pick your implementation and support packages.

We offer a discounted price for subscriptions billed annually. The prices shown on this page reflect this annual discount. Your plan pricing may change if you choose non-annual payment terms.

No. You can add as many team members as you want and your pricing per agent will stay the same.

Deliver personalized, effortless customer service.

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